FAQ

What material we need from you?

We require complete ready to print file from you. This can either be high resolution pdf files or it can be native layout file (InDesign or others) linked with high resolution Photoshop images, Please remember to include bleed allowance, crop marks(see printing terms)and all fonts. And we need CMYK file instead of RGB (see printing terms). And for the images, we usually require them to be of minimum 300 DPI (see printing terms). If you are not sure whether the file you prepared are okay to print, we suggest you can send us a few pages of files in advance, before you proceed to prepare the files for the whole book, as sample and we will review them and let you know if there is any issue in relation with the files.

Paper to be used for printing?

Basically, there are 2 major types of paper used for printing – coated paper or uncoated paper. For books printed in full CMYK color and with a lot of color images, people will choose coated paper to do the printing. And for coated paper, there is in turn 2 different coating – either gloss coating or matte coating. And uncoated paper are usually used for black ink printing only. But in recent years, there are also a lot of people using uncoated paper for full CMYK printing.  For uncoated paper, since there is no coating, ink usually will be more fully absorbed by the paper, and hence the color will usually look more saturated than on coated paper. Same color will have a totally different appearance on coated paper as versus uncoated paper.

And paper also comes with different weight (thickness). Please indicate what weight of

paper you need when you ask us to quote on your jobs.

Is our price include supply of color proofs?

Yes.

When we will supply the color proofs to you?

We will supply color proofs to you which is output from the files you send to us for you to review prior to printing. You will review the color as well as review the contents of the books as a final checking prior to printing. In majority cases, the proofs we supply will be Epson matchprints generated by proof plotters which is the most economical and standard way of proofing used widely by printers all over the world. It provide a good extent of accuracy to the final color. But in some cases, if client require us to make actual press proofs (color proofs made on actual printing paper with actual printing ink, we usually call them wet proofs), we can also supply such wet proofs to you at an additional cost. This provide a more accurate way of proofing especially for jobs which are printed on uncoated paper or jobs with spot (PMS) color printing or special effect such as duotone etc. 1 set of color proofs will usually be sent to you by Fedex or UPS overnight.

And if there is color corrections and/or contents corrections to be made after you review the color proofs and these corrections are not due to printer’s fault, and you require us to make another round of hard copy color proofs to you, there will be additional cost involved.

How do we ship the finished to you?

If you have your own forwarder and instruct us to ship the job using your forwarder, then our price will be FOB Hong Kong only which means it does not include the shipping cost. Otherwise, our price includes the sending of the finished job to you by sea shipping (CIF nearest sea port to you). But it will not include the cost of custom clearing, all unloading charges at destination port and it also does not include the cost of trucking the goods from the unloading port to your address. If you need us to arrange the custom clearing an d trucking to your door as well, please let us know and we will check the additional cost with our forwarder and quoted the additional cost to you.

What is Your Production Schedule?

We will manage the production time well to suit our client’s delivery schedule. We list out the estimated production time for each printing stage based on the specifications of the printing products of each client. For example, the estimated production time for printing a 32 pages full color catalog with saddle stitched binding in 2,000 copies as follows:

Estimated Time

Color proofs output    2 Days

Printing & Binding      7 Days

*Shipment by sea to Los Angeles      13 Days

• The above is for reference only. Actual production time and shipping time may differ depending on the quantity of printing, destination as well as mode of transportation.

How Can I Monitor Productions and Manage Quality?

We closely communicate with clients at all time to provide the latest updates on their printing products.

Before actual printing begins, color proofs are sent to clients by courier, and our professional representatives will explain and answer any question of the clients on the color proofs. In addition, we can provide samples of different paper stocks for selection and white dummies based on the selected paper types upon requests. Through this process, we can let clients fully understand every single step of the work that is about to be printed and monitor the quality of their printing products.

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